Shipping policy
Domestic Shipping
Domestic orders are shipped using FedEx, USPS, or UPS
Customers are responsible for:
- Providing a complete and accurate shipping address.
- Monitoring tracking information and delivery updates.
- Ensuring the delivery location is secure and accessible.
Once your order has been accepted by the shipping carrier and leaves our facility, delivery times, carrier delays, weather delays, routing issues, and other transportation related events are outside the control of VLOU Snow.
If you experience a delivery issue after your shipment has been accepted by the carrier, please contact the carrier directly. VLOU Snow will provide reasonable assistance when possible but cannot guarantee the outcome of carrier investigations or claims.
Orders marked as Delivered by the shipping carrier are considered fulfilled. VLOU Snow is not responsible for packages that are lost or stolen after delivery to the shipping address provided at checkout.
International Shipping
International orders are shipped via DHL Express or DHL eCommerce.
Customers are responsible for:
- Providing a complete and accurate shipping address.
- Monitoring tracking information and delivery updates.
- Complying with all customs requirements.
- Paying all applicable duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.
Once your order has been accepted by DHL and leaves our facility, delivery times, customs clearance, carrier delays, weather delays, and other transportation related events are outside the control of VLOU Snow.
If you experience a delivery issue after your shipment has been accepted by DHL Express, please contact DHL Express directly. VLOU Snow will provide reasonable assistance when possible but cannot guarantee the outcome of carrier investigations or claims.