VLOU support
Contact VLOU
Questions about sizing, shipping, returns, exchanges, or an existing order? Send us a message, and our team will help.
Response time
We normally respond within 24 hours.
Before contacting us
Frequently asked questions
You may be able to find your answer immediately below.
When will my order ship?
Your estimated shipping timeline will be shown during checkout and in your order confirmation.
Do you ship internationally?
Yes. International orders are shipped using DHL. Duties, taxes, and import fees may apply depending on the destination country.
How long does shipping take?
Domestic and international delivery times depend on the shipping method selected and the destination.
USPS / FedEx / UPS domestic: typically 2–5 business days
DHL Express International: typically 3-5 business days
DHL eCommerce International: typically 10–17 business days
Where does VLOU ship from?
VLOU ships from Maryland, USA.
Can I return or exchange my order?
Eligible items may be returned or exchanged within the stated return window. Review the return policy for item eligibility, final-sale exclusions, and return shipping requirements.
How do I choose the correct size?
Use the size chart shown on each product page. You can also contact us with your height, weight, preferred fit, and the product you are considering.
Didn’t find your answer?
How can we help?
Include your order number for questions about an existing order.