Refund policy
Returns and Store Credit
Eligible items may be returned for store credit within 14 days of delivery.
Returned items must be brand new, unworn, unwashed, free from odors, stains, pet hair, and any other signs of use, with all original tags attached and returned in the original packaging.
Belts, hats, accessories, gift cards, and all discounted or sale items are final sale and are not eligible for return, exchange, or store credit.
Original shipping charges are nonrefundable. Customers are responsible for all return shipping costs.
Returns must be approved before they are shipped. Returns sent without prior authorization may be refused.
To request a return, email info@vlousnow.com within 14 days of delivery and include your order number and reason for the return.
Once your return is received and passes inspection, store credit will be issued to the email address associated with your order. Please allow up to 7 business days after delivery of the return for processing.
VLOU Snow does not offer cash refunds. All approved returns are issued as store credit only.
Exchanges
VLOU Snow does not process traditional exchanges.
If you need a different size or color, request a return within 14 days of delivery. Once your returned item has been received and approved, store credit will be issued. You may then use your store credit to purchase the correct size or color, subject to product availability.
Inventory is not reserved while a return is in transit. If your preferred size or color sells out before your return is processed, your store credit will remain available for any future purchase.
Belts, hats, accessories, gift cards, and all discounted or sale items are not eligible for exchange or store credit.
Warranty
All products are covered by a 14 day limited warranty beginning on the date of delivery. This warranty covers manufacturing defects only.
This warranty does not cover damage caused by normal wear and tear, crashes, riding, rails, improper washing, misuse, neglect, alterations, or accidental damage.
Minor variations in color, print placement, stitching, or measurements are not considered manufacturing defects.
To submit a warranty claim, email info@vlousnow.com with your order number and clear photos of the issue. All warranty claims are reviewed on a case by case basis.
Shipping Responsibility
Customers are responsible for entering the correct shipping address at checkout.
VLOU Snow is not responsible for delays or deliveries to an incorrectly entered address. If an order is returned because of an incorrect address or failure to collect the shipment, the customer is responsible for any additional shipping costs.
Chargebacks and Fraud Prevention
By placing an order on vlousnow.com, you acknowledge that you have read and agreed to our Returns, Store Credit, Warranty, and Shipping Policies.
If you experience an issue with your order, please contact info@vlousnow.com before opening a payment dispute so we have the opportunity to resolve the issue.
VLOU Snow reserves the right to dispute chargebacks that are inconsistent with tracking information, delivery confirmation, customer communications, or the policies accepted during checkout.
Evidence submitted during a payment dispute may include order records, proof of delivery, tracking information, customer communications, and confirmation that these policies were accepted during checkout.
Customers who abuse the chargeback process, including making false claims or attempting to keep merchandise after receiving a payment reversal, may have future orders refused or canceled.